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The Gillette Group headquartered in Trinidad and Tobago and founded in 1983 under the banner of Computers and Controls Ltd., has twenty - two years later, grown beyond the boundaries of Trinidad and Tobago, extending its business interests across the Caribbean region and into North America... more

 
DirecOne signs Joint venture with Accent

8/20/2008 11:04 PM
After traveling and researching several possible Caribbean destinations, Accent Marketing Services chooses to partner with DirecOne to handle Third party verification for one of their Fortune 100 clients.

Posted: 4/1/2002

After traveling and researching several possible Caribbean destinations,  Accent Marketing Services chooses to partner with DirecOne to handle Third party verification for one of their Fortune 100 clients.    Peter Pena, CEO of DirecOne said "We are extremely excited about this partnership and expect that DirecOne will benefit from the experience and leadership that Accent has in the CRM niche".   The initial deployment will be 45  seats on two shifts.  It is likely that a third shift will be introduced in the near future to provide 24X7 coverage.  Another, key reason that Accent chose DirecOne and Trinidad was the availability of Spanish speaking agents as a result of the close ties between Venezuela and Trinidad.

Accent's CEO Cliff Valentine said "I am extremely impressed with the quality of management expertise available at Direcone and the technology available at the Center is second to none.  We are very bullish on this partnership and look forward to expanding rapidly with DirecOne.  Many of our clients are looking for a Near shore alternative for their outsourcing needs.  This partnership brings the expertise of Accent in managing Customer care and other Inbound campaigns along with DirecOne in doing business in the Caribbean. "

 



 

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