DirecOne Opens doors to Second Call Center in Trinidad

Tue, 29 Mar 2005 00:30:00 GMT

The DirecOne Call Centre Group a subsidiary of the Gillette Group of Companies opened its doors to its second Call Centre facility in Trinidad and Tobago. This Centre is located at the heart of the city of Port of Spain on Independence Square and is a full service inbound and outbound call center facility, with a seating capacity of 300 seats and is currently operating two shifts per day, translating into 600 agent positions.

The Chairman of the Group, Mr. Gillette in making this announcement said that, This expansion has become necessary to facilitate the influx of new contact center business that has been sourced by the group. He said, Since the launch of the Sprint PCS help desk and programmes at the DirecOne Chaguaramas facility, DirecOne has seen a steady influx of new business originating out of the United States. The success of DirecOne (Chaguaramas) has spurred the demand for us to increase the loading capacities in all our centres.

DirecOne (Down Town) is currently running two outbound telemarketing programmes for Pacific Monarch Resorts originating out of the United States. Pacific Monarch Resorts is one of the largest privately held hotel chains on the western seaboard. They represent a total of eight world-class Pacific Monarch Resorts locations with 1,901 luxury villas in the California and Las Vegas areas and is a well-established developer of five-star vacation ownership resorts specializing in resort locations and recreational amenities designed for active adults and families.

PMR has consistently exceeded owner expectations and has earned a well-deserved reputation for delivering quality vacations. Since its founding in 1987, Pacific Monarch Resorts Inc. has concentrated solely on the business of vacation ownership and resort development. Pacific Monarchs 1,450 employees serve more than 75,000 owner families who now reserve and enjoy their vacations. Pacific Monarch Resorts Inc. aggregate sales are in excess of $950 million. Revenues for 2003 were $140 million. It is expected that the privately held company will top the$100 million sales mark in 2004, with projected 2004 revenue of $145 million.

Call Centre General Manager, Mr. Roger Gordon in commenting on the rollout has said that, The Pacific Monarch Las Vegas getaway packages and timeshare and vacation ownership packages are one of the most exciting programmes conducted by DirecOne, our TSRs have responded with exuberance and enthusiasm to the Pacific Monarch packages themselves and to the level of professionalism of the Pacific Monarch representatives, these two factors have made it an invaluable learning experience and has contributed to the resounding success of this programme.

Press Room

DirecOne Opens doors to Second Call Center in Trinidad